What do they do?

The executive answers calls made by the client company’s customers. For instance, in the case of a telecommunication company based in the UK, an agent sitting in Gurgaon answers calls made by British customers. Before an agent is put on the job, s/he gets product, voice and accent training.

Skills Needed

How do I get there?

Any graduate who cracks the written test and interview (held by various BPOs) can grab a job in a BPO company. Walk-in interviews are held often. One can also apply through a placement agent.

Typical day in the life of a Customer Care Executive

Pros & Cons about this career